Nonverbal communication comprises of your overall body language, including your appearance and posture as a form of communication with others. Rather than using words, people can communicate using nonverbal gestures, facial expressions and eye contact. Also, an individual’s voice tone may communicate nonverbal messages to others. In the workplace, people interact with each other throughout the workday using verbal and nonverbal communication. In essence, the way individuals deliver nonverbal messages can be just as important as verbal dialogue.
Examples of nonverbal communication include what you wear, how you wear your clothes, facial expressions, body gestures, eye contact, voice, posture, and the distance between you and your audience. Nonverbal cues affect how people understand what you are attempting to communicate, and their reaction corresponds to how you delivered your message. If you are expecting a certain response by the receiver of your message, your nonverbal communication affects their response.
Depending on your occupation, you may be required to communicate messages to others on a regular basis; certain occupations -- such as teachers, salespeople, journalists, doctors, lawyers and corporate executives -- spend a great deal of their workday communicating with others. Using nonverbal cues can enhance how people receive your communication. Nonverbal communication indicates how a person is feeling in relation to what they are saying, and it also reflects how people react to the message. Communicating an important message to your colleagues with excitement and enthusiasm may have a greater impact on your audience in regards to the importance of the message versus delivering the message with a monotonous tone and facial expression.
Having a conscious awareness of your nonverbal communication when you are also communicating verbal messages allows others to receive the message the way you intended to deliver your message. Positive nonverbal communication helps colleagues in the workplace build positive business relationships, whereas negative nonverbal communication can cause conflicts and other negative disturbances in the workplace. Many people build positive business relationships by consistently delivering positive nonverbal communication to others.
Effective communication is important to managers in business organizations because their communication with employees affects how employees perform their duties. Managers may provide information to employees in regards to various job-related matters, such as employee policies, job performance objectives, work schedules and deadlines. Employees must make adjustments to any changes communicated by managers in regards to workplace matters. The manager’s attitude, which is mostly communicated by nonverbal messages, can produce either positive or negative attitudes by the employees; this can affect their attitude and emotions when performing job duties and either raise or lower employee morale. In other words, communicating positive nonverbal cues when speaking with employees can increase employee morale and job performances.
About the Author
Marie Huntington has been a legal and business writer since 2002 with articles appearing on various websites. She also provides travel-related content online and holds a Juris Doctor from Thomas Cooley Law School.
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Essay on Communication in the Workplace
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The average worker spends two-thousand and eighty hours a year at their place of employment. Communication within the workplace is often overlooked or not given as much importance as most people should allow, given the amount of time that is spent there. Beyond the more basic verbal speech, one must be aware of the nonverbal symbols and noise that can have an effect on communication. There are also cultural, environmental and internal factors that can effect communication and how successful it can be. The various perceptions that an individual has developed over their life can also effect communication. One’s ability to communicate effectively will determine the success and enjoyment that is to come from their job.…show more content…
For this reason, it is important for any communicator to be aware of the nonverbal symbols that are being given during any communication. Nonverbal symbols are “ways we communicate without using words; they include facial expressions, gestures, posture, vocal tones, appearance, and so on.” (Hybels & Weaver, 2007, pg 10). These nonverbal symbols are very important for positive, successful communication. “Nonverbal communication is everything that's not a word," says Navarro, author of Louder Than Words, (Bruzzese, 2010). If a client or co-worker is giving back negative nonverbal gestures, such as crossing their arms or rolling their eyes, it may be time to re-explain the point or move on to a new point. If this nonverbal symbol is missed and the communicator continues, this could result in a poor relationship with a co-worker or even worse, a missed sale with a client. If the feelings are strong enough it could lead to a long-term, negative relationship.
There is also noise that effects all communication. Noise is defined as the “interference that keeps a message from being heard” (Hybels & Weaver, 2007, pg. 11). The more obvious form of noise is the external noise that can be heard around you, like other people speaking, a dog barking, etc (Hybels & Weaver, 2007, pg. 11). But external noise can be things that are not heard, but felt. For example, if you are